BT Virus Protect

BT Virus Protect: Mobile Anti-Virus & Security App

**PLEASE NOTE** We're really sorry that some customers are having issues getting the app and are receiving a Server Error message. We're working quickly to fix this error. In the meantime, you can manually fix this by:

Step 1 - Please visit www.bt.com/updateyoursecurity and log in using your BT ID and password.

You'll then be taken to the Your Security page. From there:

1. Find the BT Virus Protect tile and select Switch to Norton

2. If you are using BT Virus Protect for the first time, select Activate

Now open the BT Virus Protect app you downloaded and log in using your My BT username and password.

Step 2 - Why am I still getting Server Errors?

Every BT ID has an account role attached to it. You’ll either be an Account Holder or an Account Manager and your role will determine the services and information you can access. You need to be the Account Holder to access the service. Find out more about the different BT ID account roles here:

https://www.bt.com/help/security/usernames-and-passwords/more-help-with-account-roles/what-s-the-difference-between-an-account-holder-and-an-account-m

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Help keep your personal information and device safe online wherever you are

We’ve teamed up with NortonLifeLock, a leader in consumer cybersecurity, to bring BT Virus Protect for FREE to BT Broadband customers. It will provide powerful protection for Android smartphones and tablets to help protect against harmful viruses and cyberthreats as you bank, shop and browse online. It will also warn you if you’re about to visit a harmful website, or if you’re about to connect to an unsecure network - protecting your information from cyber criminals. You can get two or fifteen BT Virus Protect licences, depending on your broadband package.

All you have to do is download the app and sign-in with your BT ID.

Download BT Virus Protect now.

Did you know:

• 48% of consumers in the UK have been a victim of cybercrime.

• 84% of consumers in the UK say they have taken steps to protect their online activities and personal information.

* Based on an online survey of 1,000 adults in the UK conducted by The Harris Poll on behalf of NortonLifeLock, February 2021.

FEATURES:

✔ Mobile Security: Get real-time antivirus phone protection against ransomware, viruses, spyware, malware and other online threats

✔ Wi-Fi Security Alerts: Get notified about Wi-Fi networks under attack by cybercriminals who might eavesdrop on your Wi-Fi connection to steal or glean personal information or infect your device with malware.

✔ Safe Web: Helps provide a safer way to browse, search, and shop online. It analyses websites you navigate to, to help detect viruses, spyware, malware, or other cyberthreats and provides a safety rating for them before you visit them.

✔ App Advisor: Proactively scanning new apps to help protect your Android smartphone against mobile online threats like malware, ransomware, adware, and privacy leaks using a patent-protected app scanning technology.

✔ SMS Security: Helps keep you and your Android device safer from texts with phishing links. It helps identify SMS text messages with unsafe links, and notifies you to help prevent you from clicking on them and potentially putting your personal information at risk.

BT Virus Protect uses the AccessibilityServicesAPI to collect data about websites visited and apps viewed on Google Play.

MORE INFO:

For more info, go to www.bt.com/security-get-help.

If you have any issues, contact the BT Care team via email: www.bt.com/contact.

BT and NortonLifeLock respect your privacy and are dedicated to safeguarding your personal data. See https://www.bt.com/privacy-policy/ and http://www.nortonlifelock.com/privacy for more information, respectively.

No one can prevent all cybercrime or identity theft.

This app uses the Device Administrator permission.